General Troubleshooting
Get an overview of General Troubleshooting in Maica.
This article provides solutions to common issues users may encounter while using Maica. The table below outlines frequent problems, their possible causes, and recommended fixes. If you experience an issue, follow the suggested steps to resolve it.
For more complex issues or if the problem persists, please contact Maica Support.
Appointments are not visible in the Planner
Check Setup > Session Settings > Enable Lightning Web Security
Clear Cache and Refresh
Ensure the user has the necessary Permission Sets
Toggle the Planner Filters
Show only unfilled Appointments
Show only my Appointments
No Agreement Item found for this Appointment Service Error
We could not find the required Service Agreement Item for the selected Appointment Service for this Appointment Date: DD/MM/YYY
Reconcile Agreement Items with Support Items in chosen Appointment Service and the Service Time, Service Day of the Support Item with the time/day you are scheduling the Appointment
Resource not Available error
There's an Availability Conflict for the Resource
Check Maica Settings > Validation Settings > Availability Settings
Check the Resource > Availability Records
Check the Resource > Unavailability records
Resource has Roster Mode conflict error
There's a Roster Mode Conflict for the Resource
Check the Resource > Roster Mode
Check the Resource > Availability Records
Check Maica Settings > Rostering Management
Resource has no Shifts at the Appointment date & time error
This Resource has no Shifts at the Appointment date & time
Ensure the Resource is assigned to a Shift during the date & time the Appointment is being scheduled
User specific errors in the Salesforce Mobile Application
Ensure your device’s Operating System is using the latest version
Ensure your Salesforce Application is using the latest version
Clear your Salesforce Application cookies. Directions here.
Refresh your session by logging out and then logging in
User specific errors in Salesforce on a Desktop device
Ensure your device’s Operating System is using the latest version
Ensure your web browser is using the latest version
Clear your cookies and cache for the browser you’re using
Refresh your session by logging out and then logging in
Inability to scroll horizontally in the Planner on Timeline View
If your computer has a precision trackpad, swipe left or right horizontally with two fingers on the touchpad
If your computer does not have a precision touchpad, hold shift and swipe vertically on your touchpad or mouse
Enable horizontal scrolling in touchpad settings on your computer
Start and End Time fields appear blank when editing Appointments or Service Agreements
Note: Confirm the Chrome browser is up to date. This issue is usually caused by outdated Chrome versions failing to render standard date/time values. Hence, values are still present in the system and used in calculations, but do not display.
Fix: Update Chrome and refresh the page.
Last updated
Was this helpful?