Delivery Activities
Learn about managing Client Care Delivery Activities
Delivery Activities are the ultimate output of work being done and recorded in Maica Client Care. The majority of the time, Delivery Activities will be the result of Appointments and services having been delivered to Participants.
Delivery Activities Attributes
The following Delivery Activities Attributes are applicable for the purposes of managing these records:
Attribute | Description |
---|---|
Participant | A link to the Paricipant (Contact) to whom the service was delivered. |
Status | The following values are available:
|
Appointment | A link to the Appointment during which the service was delivered. |
Appointment Service | The service delivered within the Appointment to the Participant, comprised of a number of related Support Items. |
Quantity | The Quantity is calculated in |
Claim Type | The claim type as derived from the Appointment Service and selected by the end user at the time of managing the Appointment. |
Support Item | The Support Item (Service) marked for billing and claiming; this is determined by the Billing processes within Maica. |
Billing Status | The following values are available:
|
Billing Date | The date on which the billing (Invoice Line Item) was created for the purposed of claiming. |
Invoice Line Item | The actual Invoice Line Item created as part of the Maica Billing processes. |
Agreement Item | The Service Agreement Item against which this service will be billed and claimed. |
If the Maica Billing processes can't identify the relevant details, the Delivery Activity will be marked as Billing Status = Review
.
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