Learn about how Maica uses Assets within the overall solution.
An Asset is a non-human Resource delivering a service, either via an Appointment or a Shift. This includes information such as location details, availability, unavailability, skills, and the relationship to specific Participants.
The purpose of Assets is to capture the various non-human delivering services. This has been architected as a record type on the data object rather than using the native Salesforce Contact. The main reason for this is to separate the workforce (human and non-human) from the overall Contacts/Participants in the system. Assets also capture fundamentally different information which lends itself moreso to a specific data object to manage this.
Assets are used widely in Maica, including associating them with and . This includes beign able to filter and select Assets for based on Skills and Availability.
There are many use cases where not only human care workers () are involved in the delivery of services but also non-human ones, such as cars, rooms, equipment, among many others. Maica offers the ability to treat these non-human just like your care team buy including them in the scheduling, filtering, and rostering of your services.