> For the complete documentation index, see [llms.txt](https://knowledge.maica.com.au/maica-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/appointment.md).

# Appointment

### Definition

An Appointment is the principal way of organising services to your [Participants](/maica-knowledge-base/getting-started/maica-key-concepts/participant.md) into timeslots across your care team, including capturing the following key information:

* [Participant](/maica-knowledge-base/getting-started/maica-key-concepts/participant.md)[s](/maica-knowledge-base/getting-started/maica-key-concepts/participant.md) who are being serviced as part of the Appointment
* [Resource](/maica-knowledge-base/getting-started/maica-key-concepts/resource.md)[s](/maica-knowledge-base/getting-started/maica-key-concepts/resource.md) who are delivering the service as part of the Appointment
* [Appointment Services](/maica-knowledge-base/getting-started/maica-key-concepts/appointment-service.md) which are being delivered as part of the Appointment
* [Location](/maica-knowledge-base/appointments/create-an-appointment/location.md) at which the Appointment is being held
* Recurrance if the Appointment is a repeating service being delivered

{% hint style="info" %}
You can learn how to create Appointments [here](/maica-knowledge-base/the-planner/planner-actions/create-new-appointment.md).
{% endhint %}

### Purpose

An Appointment sets out the structure under which services are delivered to [Participants](/maica-knowledge-base/getting-started/maica-key-concepts/participant.md). They are visually represented in the [Maica Planner](/maica-knowledge-base/the-planner/planner-overview.md) and can be accessed using either the web browser or mobile device (using the Salesforce mobile application).

### Usage

In Maica, Appointments form the central mechanism by which information about delivered services is captured and managed. Appointments are primarily managed through the [Maica Planner](/maica-knowledge-base/the-planner/planner-overview.md) and can be created or managed by any authorised end user, whether this be a dedicated scheduling team member or the [Resource](/maica-knowledge-base/getting-started/maica-key-concepts/resource.md) themselves.

### Final Thoughts

The majority of service delivery and billing is managed via Appointments, with the exception of [Shifts](/maica-knowledge-base/getting-started/maica-key-concepts/shift.md), and therefore these records form a fundamental part of Maica. With the use of various available sections and custom fields, you can really make the Appointment management experience your own.