> For the complete documentation index, see [llms.txt](https://knowledge.maica.com.au/maica-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.maica.com.au/maica-knowledge-base/maica-administration-guide/settings/upcoming-appointments.md).

# Upcoming Appointments

Learn how to manage your Upcoming Appointments email settings in Maica

These settings determine how Upcoming Appointments are delivered by email from Maica. You can customise both the sender address and the email template. 

Please refer to the below table for more information on each setting: 

<table><thead><tr><th width="201.30078125">Setting</th><th>Description</th></tr></thead><tbody><tr><td><code>From Email Address</code></td><td>Sets the email address that Upcoming Appointments emails will be sent from. <br><br><em>Please note: Only a verified Salesforce Org Wide Email Address can be used. See</em> <a href="https://help.salesforce.com/s/articleView?language=en_US&#x26;id=sf.orgwide_email.htm&#x26;type=5"><em>here</em></a> <em>for more information regarding Salesforce Org Wide Email Management.</em></td></tr><tr><td><code>Email Template</code></td><td>Determines the email template that displays the Upcoming Appointments list. <br><br><em>Note: If you use a custom email template, make sure it includes the <code>{content}</code> tag in the email body to populate the appointment details. We recommend testing this template on a single Contact using the Upcoming Appointments Quick Action.</em></td></tr></tbody></table>