Support Item Management

Learn about Support Item Management Settings in Maica

The Bulk Price List Update section allows you to apply a selected Price List to Service Agreements in bulk. You can choose to:

1. Apply a Price List Immediately — this updates all currently Active Service Agreements right away.

2. Schedule a Price List Update — this sets a future date on which the selected Price List will take effect.

Please note, you can define which Service Agreements should be impacted by the Price List update by adding filter criteria. By default, only Agreements with a Status of “Active” will be updated. However, you can optionally add additional fields to target specific subsets of Agreements.

Please refer to the below table for more information on each setting:

Setting	Description
Apply this Price List	Select the Price List you want to apply to existing Service Agreements. This field is used for an immediate update.
Confirm Toggle	A toggle that confirms your intention to perform the immediate update. Once confirmed, the Update Price List button is activated.
Price List (Scheduled)	Select the Price List that should take effect on a future date.
Effective Date	Defines when the selected Price List should be applied. No changes occur until this date is reached.
Enable	Applies the scheduled update. Once enabled, Maica will automatically update all qualifying Service Agreements on the selected date.