Welcome to Maica Administration

How is our Knowledge Base structured?

Our Knowledge Base is divided into two main sections:

• The User Guide

• The Administration Guide.

This structure is designed to meet the needs of different types of users within the organisation. The User Guide provides easy-to-follow instructions for everyday users who work with the application, while the Administration Guide offers more technical information for administrators and power users responsible for configuring and maintaining the system. This setup ensures that each user can quickly access relevant resources based on their role and responsibilities.

In order to switch between the two guides, simply use the dropdown in the top left corner of your screen.

Administration Guide Overview

The Administration Guide is tailored for system administrators and technical users responsible for the more complex aspects of Maica. It includes detailed instructions on system configurations, integrations (e.g., with Stripe and Xero), managing permissions, and customising the platform to meet organisational needs. This guide is useful for users who manage settings, troubleshoot issues, and maintain the overall functionality of Maica. If your role involves system setup, user management, or advanced configurations, the Admin Guide provides the technical details you need.

Discover Maica Administration

Data Objects

Learn about the key Data Objects in Maica and their associated Validation Rules and Logic.

Salesforce Hosting

Learn how to check that your Salesforce instance is hosted in Australia.

System Processes

Discover how key Automation and Logic Processes work within Maica

Reference Data

Understand how to use and import the Reference Data Template successfully into your Maica instance.

Integrations

Discover the Integrations available within Maica and how to configure them within your instance.

Settings

Learn what all the Settings with Maica control and how they can help improve your workflow.

More Resources

Schedule a Demo

Schedule a 30 minute demo to see if Maica is for you.

Request a Trial

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Partners

Partner with Maica and join a network dedicated to enhancing care delivery.

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Maica | Leading NDIS & Aged Care Software for Providerswww.maica.com.au