Overnight Availability

Learn how to configure Overnight Availability in Maica

How do I set up Overnight Availability Records?

To enable Overnight Availability for a Resource, you must first properly configure an Overnight Operating Hour Record. To do so, follow the steps outlined below.

As Maica creates Availability by referencing Operating Hour records, it is critical to appropriately configure an overnight Operating Hour record before attempting to plan a Resource's Availability overnight.

1. Search for Operating Hours in the App Launcher

In the Salesforce App Launcher, search for Operating Hours and choose it to open the list view of all Operating Hours in your Maica instance, as shown below.

2. Create new Operating Hours

Once you are viewing your Operating Hour, simply click the New button located in the top right hand corner of your interface to bring up the New Operating Hour pop-up, as shown below.

After the pop-up is displayed, you will be prompted to fill-in the following fields:

Field	Description
Name	A descriptive name for the Operating Hour record.
Weekday	The day(s) of the week when this operating hour applies. You can select one or multiple days.
Start Time	The time when the operating hour begins for the selected weekday(s).
End Time	The time when the operating hour ends for the selected weekday(s).

To configure the Operating Hours records that allow for overnight Availability for Resources in Maica, you need to set up an Operating Hour record so that:

• The Start Time and End Time are the same (e.g., 12:00 AM to 12:00 AM).

• The selected weekdays define the active period (e.g., selecting Monday and Tuesday allows bookings spanning from Monday through to Wednesday).

The system allows appointments to be booked across multiple days as long as they do not exceed the defined maximum (e.g., 48 hours if two consecutive days are selected).

For example:

If you wanted to book a Resource for an overnight Appointment on Mondays and Tuesdays, meaning they can take appointments that span Monday through Wednesday, then:

1. Assign an Operating Hour record with the following inputs:

   • Name: "Organisation Preference"

   • Weekday: Monday, Tuesday

   • Start Time: 12:00 AM

   • End Time: 12:00 AM

2. Save the record.

Note,

• If a user tries to book an appointment beyond the allowed range (e.g., past Wednesday in this case), Maica will not allow it.

• If a non-consecutive day is selected (e.g., Monday and Wednesday but not Tuesday), the system prevents bookings that cross the missing day.

Once the Operating Hour record has been populated, simply click Save.

3. Assign Availability to the Resource

Once the Operating Hour record has been created, the next step is to assign it to a Resource’s Availability. This ensures that the Resource follows the configured operating hours when scheduling Appointments.

Once your Availability Record has been created with the correctly configured Operating Hours, you will be ready to schedule Overnight Appointments.