# Service Booking ## Fields & Relationships The table below provides a comprehensive overview of all fields and relationships for the **Service Booking** object in **Maica**. Please refer to the table below for detailed information. {% embed url="" %} Service Booking Schema {% endembed %} {% hint style="success" %} Click [here](https://docs.google.com/spreadsheets/d/10bn-c07a0l4bXMh_Aye-a9_sy9oNMoti4BZGS3K6WCU/edit?usp=sharing) to view and download the complete Service Booking Schema. {% endhint %} ## Automation ## Flows The list below outlines the **Flows** applied to the **Service Booking Object** in **Maica**. Please refer to the list below for more detailed information on each **Flow**. ### Booking 90 Days Before Expiration Notification This flow is designed to send an email notification 90 days before the expiration of a service booking. | Flow Detail | | | ----------- | ------------------------------------------------------- | | Flow Label | Maica - Booking 90 Days Before Expiration Notification | | API Name | `maica__Booking_90_Days_Before_Expiration_Notification` | | Type | `Autolaunched Flow` | #### Flow Summary This flow sends an email notification 90 days before the expiration of a service booking by: * Detecting changes to service booking records and scheduling the flow to run 90 days before the end date. * Checking if the email template is set and if the end date is in the future. * Determining the email recipient based on the email setting. * Sending the email notification to the determined recipient.
Flow Description 1. **Start (Record-Triggered Flow)**: * The flow is initiated upon the creation or update of a service booking record. * Scheduled to run 90 days before the service booking's end date. * Proceeds to a placeholder assignment to fix packaging issues. 2. **Is Template in Email Setting Null And End Date in Future? (Decision)**: * Checks if the email template is set and if the end date of the service booking is in the future. * If the conditions are met, proceeds to determine the email recipient. 3. **To Whom Should This Message Be Delivered? (Decision)**: * Determines the recipient of the email based on the email setting: * If the recipient is the current participant owner, sets the user ID to the participant owner ID and proceeds to send the email. * If the recipient is a specific user and the user ID is set in the email setting, sets the user ID to the specified user ID and proceeds to send the email. 4. **Set Service Booking Participant Owner Id (Assignment)**: * Sets the user ID to send the email to the participant's owner ID. * Proceeds to send the email. 5. **Set User Id (Assignment)**: * Sets the user ID to send the email to the user ID specified in the email setting. * Proceeds to send the email. 6. **Send Email (Apex Action)**: * Calls the `SendEmailInvocable` Apex action to send the email. * Passes the email template, sender's email address, and recipient's user ID as input parameters. * Ends the flow.
### Booking Utilisation Change Notification This flow is designed to send an email notification when the utilisation of a service booking crosses a specified threshold. | Flow Detail | | | ----------- | ------------------------------------------------ | | Flow Label | Maica - Booking Utilisation Change Notification | | API Name | `maica__Booking_Utilisation_Change_Notification` | | Type | `Autolaunched Flow` | #### Flow Summary This flow sends an email notification when the utilisation of a service booking crosses a specified threshold by: * Detecting changes to service booking records. * Checking if the email template is set. * Determining whether the email notification should be sent based on the utilisation thresholds. * Identifying the email recipient based on the email settings. * Sending the email notification to the determined recipient.
Flow Description 1. **Start (Record-Triggered Flow)**: * The flow is triggered upon the creation or update of a service booking record. * The flow runs asynchronously after the record is saved. * It proceeds to check if the email template is set. 2. **Is Template in Email Setting Null? (Decision)**: * Checks if the email template specified in the email settings is not null. * If the template is set, proceeds to check if the email notification should be sent. 3. **Should The Email Notification Be Sent? (Decision)**: * Determines whether the email notification should be sent based on the following conditions: * The current utilisation is not null. * The previous utilisation is not null. * The previous utilisation is less than the threshold specified in the email setting. * The current utilisation is greater than the threshold specified in the email setting. * If all conditions are met, proceeds to determine the email recipient. 4. **To Whom Should This Message Be Delivered? (Decision)**: * Determines the recipient of the email based on the email setting: * If the recipient is the current participant owner, sets the user ID to the participant owner ID. * If the recipient is a specific user and the user ID is set in the email setting, sets the user ID to the specified user ID. * Proceeds to send the email. 5. **Set Service Booking Participant Owner Id (Assignment)**: * Sets the user ID to send the email to the participant's owner ID. * Proceeds to send the email. 6. **Set User Id (Assignment)**: * Sets the user ID to send the email to the user ID specified in the email setting. * Proceeds to send the email. 7. **Send Email (Apex Action)**: * Calls the `SendEmailInvocable` Apex action to send the email. * Passes the email template, sender's email address, and recipient's user ID as input parameters. * Ends the flow. 8. **Handle Error (Assignment)**: * If an error occurs during the process, assigns the error message to the `FlowFaultMessage` variable.