Overnight and 24 Hour Availability
Learn how to configure Overnight Availability in Maica
How do I set up Overnight Availability Records?
To enable Overnight or 24 Hour Availability for a Resource
, you must first properly configure an Operating Hour
Record. To do so, follow the steps outlined below.
As Maica creates Availability
by referencing Operating Hour
records, it is critical to appropriately configure an Overnight or 24 Hour Operating Hour
record before attempting to plan a Resource's
Availability
.
1. Search for Operating Hours
in the App Launcher or directly from the Resource
Operating Hours
in the App Launcher or directly from the Resource
In Maica, there are two ways to create your Operating Hours
record, these are:
Through the Salesforce App Launcher
Directly from the Resource Availability Record
Follow the steps below to see how they both work:
1. Salesforce App Launcher
In the Salesforce App Launcher, search for Operating Hours
.

Then, simply select it to open the list view of all Operating Hours
in your Maica instance, as shown below. Click New
to begin populating your record.

2. Through the Resource Availability Record
Navigate to a Resource
you wish to create an Overnight or 24 hour Availability record for. Then, under Availability
, click New
.
This will bring up the New Availability module, as shown below. Once here, navigate to the Operating Hours field, select it as if you were to assign an Operating Hours record, and click New Operating Hour
.

2. Create new Operating Hours
Record
Operating Hours
RecordAfter the pop-up is displayed, you will be prompted to fill-in the following fields:
Name
A descriptive name for the Operating Hour record.
Weekday
The day(s) of the week when this operating hour applies. You can select one or multiple days.
Start Time
The time when the operating hour begins for the selected weekday(s).
End Time
The time when the operating hour ends for the selected weekday(s).
To configure the Operating Hours
records that enable overnight or 24-hour Availability
for Resources
in Maica, you will need to follow slightly different processes.
See the respective sections below for further information on each one.
24 Hour Availability Configuration
To set up an Operating Hour record to allow for 24 hour Availability, you need to set up the record so that:
The
Start Time
andEnd Time
are the same (e.g., 12:00 AM to 12:00 AM).The selected weekdays define the active period (e.g., selecting Monday and Tuesday allows bookings spanning from Monday through to Wednesday).
For example:
If you wanted to book a Resource for an overnight Appointment on Mondays and Tuesdays, meaning they can take appointments that span Monday through Wednesday, then:
Assign an Operating Hour record with the following inputs:
Name: "Organisation Preference"
Weekday: Monday, Tuesday
Start Time: 12:00 AM
End Time: 12:00 AM
Save the record.
Note,
If a user tries to book an appointment beyond the allowed range (e.g., past Wednesday in this case), Maica will not allow it.
If a non-consecutive day is selected (e.g., Monday and Wednesday but not Tuesday), the system prevents bookings that cross the missing day.
Overnight Availability Configuration
To set up an Operating Hour record to allow for Overnight Availability, you need to configure the record so that:
The End Time is earlier than the Start Time (e.g., 6:00 PM to 6:00 AM).
A single weekday is selected, meaning the availability will carry into the following day.
For example:
If you wanted to book a Resource for an overnight shift that starts on Monday at 6:00 PM and runs until Tuesday at 6:00 AM, then:
Assign an Operating Hour record with the following inputs:
Name: "Organisation Preference"
Weekday: Monday
Start Time: 6:00 PM
End Time: 6:00 AM
Save the record.
3. Assign Availability to the Resource
Once the Operating Hour
record has been created, the next step is to assign it to a Resource’s
Availability
. This ensures that the Resource
follows the configured operating hours when scheduling Appointments.
Once your Availability Record has been created with the correctly configured Operating Hours, you will be ready to schedule Overnight or 24 Hour Appointments.
Last updated
Was this helpful?