Overnight and 24 Hour Availability
Learn how to configure Overnight Availability in Maica
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Admin Guide
Learn how to configure Overnight Availability in Maica
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To enable Overnight or 24 Hour Availability for a Resource, you must first properly configure an Operating Hour Record. To do so, follow the steps outlined below.
As Maica creates Availability by referencing Operating Hour records, it is critical to appropriately configure an Overnight or 24 Hour Operating Hour record before attempting to plan a Resource's Availability.
Operating Hours in the App Launcher or directly from the ResourceIn Maica, there are two ways to create your Operating Hours record, these are:
Through the Salesforce App Launcher
Directly from the Resource Availability Record
Follow the steps below to see how they both work:
In the Salesforce App Launcher, search for Operating Hours.
Then, simply select it to open the list view of all Operating Hours in your Maica instance, as shown below. Click New to begin populating your record.
Navigate to a Resource you wish to create an Overnight or 24 hour Availability record for. Then, under Availability, click New.
This will bring up the New Availability module, as shown below. Once here, navigate to the Operating Hours field, select it as if you were to assign an Operating Hours record, and click New Operating Hour.
Operating Hours RecordAfter the pop-up is displayed, you will be prompted to fill-in the following fields:
Name
A descriptive name for the Operating Hour record.
Weekday
The day(s) of the week when this operating hour applies. You can select one or multiple days.
Start Time
The time when the operating hour begins for the selected weekday(s).
End Time
The time when the operating hour ends for the selected weekday(s).
To configure the Operating Hours records that enable overnight or 24-hour Availability for Resources in Maica, you will need to follow slightly different processes.
See the respective sections below for further information on each one.
To set up an Operating Hour record to allow for 24 hour Availability, you need to set up the record so that:
The Start Time and End Time are the same (e.g., 12:00 AM to 12:00 AM).
The selected weekdays define the active period (e.g., selecting Monday and Tuesday allows bookings spanning from Monday through to Wednesday).
If you wanted to book a Resource for an overnight Appointment on Mondays and Tuesdays, meaning they can take appointments that span Monday through Wednesday, then:
Assign an Operating Hour record with the following inputs:
Name: "Organisation Preference"
Weekday: Monday, Tuesday
Start Time: 12:00 AM
End Time: 12:00 AM
Save the record.
Note,
If a user tries to book an appointment beyond the allowed range (e.g., past Wednesday in this case), Maica will not allow it.
If a non-consecutive day is selected (e.g., Monday and Wednesday but not Tuesday), the system prevents bookings that cross the missing day.
To set up an Operating Hour record to allow for Overnight Availability, you need to configure the record so that:
The End Time is earlier than the Start Time (e.g., 6:00 PM to 6:00 AM).
A single weekday is selected, meaning the availability will carry into the following day.
If you wanted to book a Resource for an overnight shift that starts on Monday at 6:00 PM and runs until Tuesday at 6:00 AM, then:
Assign an Operating Hour record with the following inputs:
Name: "Organisation Preference"
Weekday: Monday
Start Time: 6:00 PM
End Time: 6:00 AM
Save the record.
Once the Operating Hour record has been created, the next step is to assign it to a Resource’s Availability. This ensures that the Resource follows the configured operating hours when scheduling Appointments.
Once your Availability Record has been created with the correctly configured Operating Hours, you will be ready to schedule Overnight or 24 Hour Appointments.
