Claiming Overview

Get a general overview of Claiming under Support at Home within Maica

Claiming Overview

In Maica, the Support at Home Claim Submission process enables you to generate and submit claim batches to Services Australia, retrieve the status of your claims, and automatically update your invoices and budgets based on the response received.

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Purpose

The Support at Home Claim Submission process is designed to:

• Generate a claim batch for submission to Services Australia via API.

• Use a Quick Action to check the claim status after submission.

• Update invoice and line item records based on the claim’s final status (e.g., paid).

• Output Payment Request records in line with responses from Services Australia.

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Overview of the Process

The process is linear and consists of the following stages:

1. Generate Claim Batch and Payment Requests

2. Upload Invoices and Invoice Line Items to Services Australia

3. Submit Claim Record to Services Australia

4. Check Claim Status

5. Retrieve Payment Statement and update Claim Batch

6. Retrieve Updated Invoice Statuses

7. Retrieve Payment Item Details for Invoice Line Items

8. Refresh Care Recipient Budget data

Each stage of this process is covered in detail in the following article. Click here to learn more about the process, or alternatively, select a stage above to jump directly to that section.

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Video Demonstration

A full video demonstration of the Support at Home claiming process is available for reference.

The video covers each step in the claiming workflow, including batch generation, claim submission, status retrieval, and payment reconciliation. You can watch it below.

Support at Home Claiming Demonstration