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User Guide
User Guide
  • Welcome to the Maica User Guide
  • Getting Started
    • Get Started with Maica
    • Your Maica Learning Path
    • The Maica Lifecycle
    • Salesforce Key Concepts
    • Maica Key Concepts
      • Participant
      • Resource
      • Price List
      • Asset
      • Service Agreement
      • Support Item
      • Appointment Service
      • Appointment
      • Shift
      • Location
      • Delivery Activity
      • Timesheet
      • Invoice
      • Checklist
    • Maica Usage Rules
  • Participants
    • Participant Profile
      • NDIS Funding
        • Synchronise Participant Information
        • Funding Record Overview
        • Service Booking Overview
        • Create Service Booking
        • Manage Service Booking
      • Home Care Package Funding
    • Billable Participant Notes
      • Take a Note
      • Custom Fields
      • Tasks
      • Files
    • Manage Preferences
    • Global Actions
      • New Appointment
      • New Shift
      • New Billable Participant Note
      • New Timesheet Entry
  • Resources
    • Resource Profile
  • The Planner
    • Planner Overview
    • Planner Views & Modes
      • Schedule
      • Participant View
      • Asset View
      • Accomodation View
      • Roster View
      • Shift View
    • Planner Actions
      • Order By
      • Group By
      • Select Date
      • Create new Appointment
      • Appointment Optimiser
      • Manage Unavailability
      • Billable Participant Note
    • Planner Filter
      • Basic Filters
      • Advanced Filters
  • Appointments
    • Create an Appointment
      • Basic Details
      • Location
      • Schedule
      • Additional Details
      • Custom Fields
      • Summary
      • Smart Selection Filter
    • Manage an Appointment
    • Appointment Actions
      • Check-In
      • Check-Out
      • Quick Completion
      • Cancellation
      • Attach Files
      • Participant Signatures
      • Appointment Breaks
      • Appointment Expenses
      • Participant Notes
      • Checklists
      • Open Appointment Profile
      • Google Maps
  • Shifts
    • Create a Shift
      • Basic Details
      • Location
      • Schedule
      • Additional Details
      • Shift Instructions
      • Custom Fields
      • Participant Notes
      • Summary
    • Manage a Shift
    • Shift Actions
      • Check-In
      • Check-Out
      • Quick Complete
      • Cancellation
      • Attach Files
      • Shift Breaks
      • Shift Expenses
      • Checklists
      • Shift Notes
      • Open Shift Profile
      • Google Maps
  • Timesheets
    • Timesheet Overview
      • Create a Timesheet Entry
      • Submit a Timesheet
  • Service Agreements
    • The Building Blocks
    • Agreement Management
      • NDIS Agreements
        • Manage Service Agreement
        • Manage Price List
      • Aged Care Agreements
        • Manage Budget
        • Manage Services
        • Discharge Services
  • Invoices
    • Invoice Overview
      • Invoice Line Item Overview
      • Payment Request Overview
    • Invoice Actions
      • Process an Invoice
      • Claim an Invoice
      • Reclaim an Invoice
      • Cancel an Invoice
      • Credit an Invoice
      • Sync with Xero
  • Integrations
    • Xero Integration Overview
    • Stripe Integration Overview
  • Troubleshooting
    • General Troubleshooting
  • ANNOUNCEMENTS
    • Support at Home Legislation
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On this page
  • How do I manage a Shift in Maica?
  • Which Shift sections can I manage?
  • Basic Details
  • Shift Services
  • Location
  • Additional Details
  • Shift Instructions
  • Custom Fields
  • Recurring Schedule
  • Saving your Shift

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  1. Shifts

Manage a Shift

Learn about managing Shifts in Maica.

PreviousSummaryNextShift Actions

Last updated 3 months ago

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How do I manage a Shift in Maica?

Once a has been , you may want to change some of the details, such as the Resource(s) or Checklist(s) applicable to the Shift. All this can be done via the Manage Shift processes outlined in this article.

In order to begin Managing a Shift, simply click on the Shift in your Planner. To then manage the fields, click the edit button in the bottom right corner of the Manage Shift screen, as shown below.

Until you click this button, all fields will be read-only.

Which Shift sections can I manage?

Once editing, you are able to manage the following sections:

You can also adjust Date & Time Information.

Shift Services

This section allows you to manage your existing Shift Service(s) as well as add new Shift Service(s) if needed.

The following fields are manageable:

Number
Detail

1

Click this button to add additional Shift Service(s).

2

3

This number outlines the number of Shift Service(s) that are connected to your Shift.

4

Click this button to mark this Shift Service as cancelled, this will exclude this Service from your Shift. After this button has been selected, you can reselect it to add the Service back if desired.

You can also manage the associated Accomodations at this stage.

The focus of this section is to edit the Instructions associated with this Shift. You can do so through a text input.

The Custom Fields tab captures any information from Custom Fields that have been added to your Organisations Appointment profile beyond what Maica offers. This section allows for the management of already added fields, not the addition of new fields.

When editing a Recurring Schedule, you have two options.

Please note, when a Shift is part of a Recurring Schedule, the drag and drop functionality will be prevented.

1. Edit the Master Shift

The Master Shift in a series of Recurring Shift is seen to be the blueprint of what will be created in future Shifts, and is the initial Shift created. It includes all details for the Shift, such as Resource(s), Location, Date & Time Information, etc. This means that any modifications made to the Master Shift will affect all subsequent Recurring Shifts generated, thus adjustments should be carefully examined.

You can identify a Master Shift in Maica by the following icon and tooltip:

If you edit the Master Shift, Maica will prompt you to confirm that you would like to apply changes to all future Shifts, as shown below.

Edit a Subsequent Shift

Editing any subsequent Shift within a series of Recurring Shifts gives you the option to either apply changes to just the Shifts being edited or to all future Shifts. Again, Maica will prompt you to confirm which option you would like to apply the changes to, as shown below.

If you select to apply changes only to the Shift being edited only, then Maica will remove this Shift from the Recurring Schedule and effectively turn this Shift into a single Shift with all changes reflected.

Saving your Shift

Once you have made the changes, either click the Tick icon to confirm your changes and update your Appointment, or the Undo icon on the bottom left of the screen to cancel your changes.

In this section you can manage the and allocated to your selected Shift. Similarly to , you can do this by simply typing the name of a Resource or Asset (or multiple), or by clicking on the Filter icon which allows for of any of the above mentioned.

Change the quantity of a Shift Service to control how long each Service may be delivered within a Shift. The quantity of an Shift Service is further explained .

This section enables the editing of the Location at which the is being held through a lookup to all your stored Locations.

The focus of this section is to edit the applicable to this Shift. You can do so through a Checklist lookup.

To learn about creating a Recurring Schedule for a Shift, please click .

Basic Details
Resource(s)
Asset(s)
Creating a Shift
Smart Selection
Location
Shift
Additional Details
Checklist(s)
Shift Instructions
Custom Fields
Recurring Schedule
here
Shift
created
here