General Troubleshooting

Get an overview of General Troubleshooting in Maica.

This article provides solutions to common issues users may encounter while using Maica. The table below outlines frequent problems, their possible causes, and recommended fixes. If you experience an issue, follow the suggested steps to resolve it.

For more complex issues or if the problem persists, please contact Maica Support.

Please note, some of the issues listed below may not be directly related to Maica but could be caused by external factors such as browser settings or device configurations. Where applicable, we have provided external links to relevant documentation for further guidance.

Issue	Error Message	Fix
Appointments are not visible in the Planner		Check Setup > Session Settings > Enable Lightning Web Security Clear Cache and Refresh Ensure the user has the necessary Permission Sets Toggle the Planner Filters Show only unfilled Appointments Show only my Appointments
No Agreement Item found for this Appointment Service Error	We could not find the required Service Agreement Item for the selected Appointment Service for this Appointment Date: DD/MM/YYY	Reconcile Agreement Items with Support Items in chosen Appointment Service and the Service Time, Service Day of the Support Item with the time/day you are scheduling the Appointment
Resource not Available error	There's an Availability Conflict for the Resource	Check Maica Settings > Validation Settings > Availability Settings Check the Resource > Availability Records Check the Resource > Unavailability records
Resource has Roster Mode conflict error	There's a Roster Mode Conflict for the Resource	Check the Resource > Roster Mode Check the Resource > Availability Records Check Maica Settings > Rostering Management
Resource has no Shifts at the Appointment date & time error	This Resource has no Shifts at the Appointment date & time	Ensure the Resource is assigned to a Shift during the date & time the Appointment is being scheduled
User specific errors in the Salesforce Mobile Application		Ensure your device’s Operating System is using the latest version Ensure your Salesforce Application is using the latest version Clear your Salesforce Application cookies. Directions here. Refresh your session by logging out and then logging in
User specific errors in Salesforce on a Desktop device		Ensure your device’s Operating System is using the latest version Ensure your web browser is using the latest version Clear your cookies and cache for the browser you’re using Refresh your session by logging out and then logging in
Inability to scroll horizontally in the Planner on Timeline View		If your computer has a precision trackpad, swipe left or right horizontally with two fingers on the touchpad If your computer does not have a precision touchpad, hold shift and swipe vertically on your touchpad or mouse Enable horizontal scrolling in touchpad settings on your computer
Start and End Time fields appear blank when editing Appointments or Service Agreements		Note: Confirm the Chrome browser is up to date. This issue is usually caused by outdated Chrome versions failing to render standard date/time values. Hence, values are still present in the system and used in calculations, but do not display. Fix: Update Chrome and refresh the page.