> For the complete documentation index, see [llms.txt](https://knowledge.maica.com.au/maica-knowledge-base/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge.maica.com.au/maica-knowledge-base/participants/billable-participant-notes.md).

# Billable Participant Notes

## What is a Billable Note? 

A `Billable Participant Note` is a documented interaction provided to a participant that is eligible for billing. For example, a [Resource](/maica-knowledge-base/getting-started/maica-key-concepts/resource.md) of yours may deliver a [Service](/maica-knowledge-base/getting-started/maica-key-concepts/appointment-service.md) over the phone and record and document the call as a Note. As a [Service](/maica-knowledge-base/getting-started/maica-key-concepts/appointment-service.md) was delivered, this may be considered billable under the [Service Agreement](/maica-knowledge-base/getting-started/maica-key-concepts/service-agreement.md). 

After you create a Billable Participant Note, **Maica** will have created both an [Appointment](/maica-knowledge-base/getting-started/maica-key-concepts/appointment.md) and a Participant Note. The Note will be stored against the Participant and can be viewed in the [Participants Profile](/maica-knowledge-base/appointments/appointment-actions/open-appointment-profile.md), whilst the Appointment will be automatically assigned a `Complete` status and used within Maica for Billing. 

{% hint style="info" %}
The same logic applies if your Participant Note is not Billable, however, there will be no Invoice Line Item. 
{% endhint %}

## How do I create a Billable Note? 

There are multiple ways to create Billable Note(s) within **Maica**, these include: 

* Directly from the [Planner](/maica-knowledge-base/the-planner/planner-actions/billable-participant-note.md)
* Through the [Maica Quick Actions](/maica-knowledge-base/participants/global-actions/new-billable-participant-note.md)

## What does a Billable Participant Note include?

A new Billable Participant Note includes the completion of multiple stages before it can be confirmed, below is a list of these stages:

1. [Take a Note](/maica-knowledge-base/participants/billable-participant-notes/take-a-note.md)
2. [Custom Fields ](/maica-knowledge-base/participants/billable-participant-notes/custom-fields.md)
3. [Tasks](/maica-knowledge-base/participants/billable-participant-notes/tasks.md)
4. [Files](/maica-knowledge-base/participants/billable-participant-notes/files.md) 

To dive deeper into each stage, please visit the specific pages for detailed information on every stage.