# Billable Participant Notes

## What is a Billable Note? 

A `Billable Participant Note` is a documented interaction provided to a participant that is eligible for billing. For example, a [Resource](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/resource) of yours may deliver a [Service](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/appointment-service) over the phone and record and document the call as a Note. As a [Service](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/appointment-service) was delivered, this may be considered billable under the [Service Agreement](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/service-agreement). 

After you create a Billable Participant Note, **Maica** will have created both an [Appointment](https://knowledge.maica.com.au/maica-knowledge-base/getting-started/maica-key-concepts/appointment) and a Participant Note. The Note will be stored against the Participant and can be viewed in the [Participants Profile](https://knowledge.maica.com.au/maica-knowledge-base/appointments/appointment-actions/open-appointment-profile), whilst the Appointment will be automatically assigned a `Complete` status and used within Maica for Billing. 

{% hint style="info" %}
The same logic applies if your Participant Note is not Billable, however, there will be no Invoice Line Item. 
{% endhint %}

## How do I create a Billable Note? 

There are multiple ways to create Billable Note(s) within **Maica**, these include: 

* Directly from the [Planner](https://knowledge.maica.com.au/maica-knowledge-base/the-planner/planner-actions/billable-participant-note)
* Through the [Maica Quick Actions](https://knowledge.maica.com.au/maica-knowledge-base/participants/global-actions/new-billable-participant-note)

## What does a Billable Participant Note include?

A new Billable Participant Note includes the completion of multiple stages before it can be confirmed, below is a list of these stages:

1. [Take a Note](https://knowledge.maica.com.au/maica-knowledge-base/participants/billable-participant-notes/take-a-note)
2. [Custom Fields ](https://knowledge.maica.com.au/maica-knowledge-base/participants/billable-participant-notes/custom-fields)
3. [Tasks](https://knowledge.maica.com.au/maica-knowledge-base/participants/billable-participant-notes/tasks)
4. [Files](https://knowledge.maica.com.au/maica-knowledge-base/participants/billable-participant-notes/files) 

To dive deeper into each stage, please visit the specific pages for detailed information on every stage.