Asset

Learn about how Maica uses Assets within the overall solution.

Definition

An Asset is a non-human Resource delivering a service, either via an Appointment or a Shift. This includes information such as location details, availability, unavailability, skills, and the relationship to specific Participants.

Typical Assets might be cars being used to deliver services, rooms being booked, as well as any equipment beign taken to Appointments and Shifts, such as medical equipment.

Purpose

The purpose of Assets is to capture the various non-human Resources delivering services. This has been architected as a record type on the Resource data object rather than using the native Salesforce Contact. The main reason for this is to separate the workforce (human and non-human) from the overall Contacts/Participants in the system. Assets also capture fundamentally different information which lends itself moreso to a specific data object to manage this.

Usage

Assets are used widely in Maica, including associating them with Appointments and Shifts. This includes beign able to filter and select Assets for Appointments based on Skills and Availability.

In many ways, Maica treats Assets just like Resources with some reduced functionality, such as capturing personal information as this does not apply to non-human Resources.

Final Thoughts

There are many use cases where not only human care workers (Resources) are involved in the delivery of services but also non-human ones, such as cars, rooms, equipment, among many others. Maica offers the ability to treat these non-human Resources just like your care team buy including them in the scheduling, filtering, and rostering of your services.