Check Out

Learn how to complete the Check-Out process at the end of your Appointment or Shift on the Maica Mobile App

Starting the Check-Out Process

At the end of your Appointment or Shift, return to the overview screen and tap the Check-Out button. This opens the Check-Out Summary, which provides an overview of your Travel, Completed Services, and any required Check-Out Actions.

Summary

Travel Summary

The Travel Summary shows the total distance travelled and total travel time to and from your Appointment. These values are automatically calculated.

Travel is calculated dynamically using Appointment locations and Google API data. To learn how to manage this information, please refer to the Manage Travel section below.

Completed Services

This section displays the Service(s) during the Appointment or Shift.

Check-Out Actions

Manage Travel

Selecting Manage Travel opens a more detailed breakdown of the above Travel Summary. Here you will see information broken down into:

• To Appointment – Distance and duration from your starting point.

• From Appointment – Distance and duration from the Appointment to your next location.

• Total – Combined travel time and distance.

If the figures do not match your actual travel, you have two options:

1. Edit and Save – You can directly adjust the values by first clicking the Edit button shown at the bottom of the screen. When doing so, you may need to add a comment explaining the change, and resave. This will update the Appointment or Shift automatically.

2. Contact Organisation – If the edit button is not visible, you will need to notify your organisation to make corrections. We recommend using Incidents to do so.

Manage Expenses

The Manage Expenses option allows you to add any expenses that were not captured during the Appointment. This works in the same way as the Expenses Action on the Appointment screen, but is available here as a final step before Check-Out.

Checklist Items

If your Appointment has Checklist Items relevant to Check-Out, you will be asked to complete them here. Each Checklist Item may require you to:

• Change its status (e.g. from “Not Started” to “Completed”).

• Enter notes if extra information is needed.

Checklist Items must be completed before you can finalise your Check-Out. As you finish each one, a green tick will appear to show it’s complete.

Participant Notes

If required (for example, for some NDIS Appointments), you may need to complete mandatory Participant Notes at Check-Out. These will be displayed under Check-Out Actions with a visual indicator to alert you of their completion status.

You also have the option to create one note that applies to all participants, if suitable.

Once all required items are ticked off, the Check-Out button at the bottom of the screen will activate.

Finalising Check-Out

Once you have completed all required actions, press Check-Out to finalise. You will be returned to the Appointment or Shift overview screen, where the status will update to Appointment Completed.