Cancellation

Learn how to cancel an Appointment or Shift from the Maica Mobile App.

What Is the Cancellation Action?

The Cancellation action allows you to record when and why an Appointment or Shift was cancelled. This ensures accurate records for scheduling, compliance, and reporting.

The Cancellation option may not be available to all users. Access depends on your organisation’s permissions.

Cancelling an Appointment or Shift

1. Tap the Cancel button from the Appointment or Shift actions menu.

2. Complete the required details:

   • Date and Time – the point at which the cancellation occurred.

   • Cancellation Reason – choose a reason from the dropdown list.

   • Reason Description – enter additional notes to provide more context if required.

3. Once all details are entered, tap Save to confirm the cancellation.

The Appointment or Shift will then be marked as Cancelled in your schedule.

If you are an Administrator and wish to learn more around the logic behind Appointment or Shift cancellation in Maica, please click here.

What Happens After Cancellation?

Cancelled Appointments and Shifts remain visible in your schedule for record-keeping. While you can still view the details, they cannot be actioned or progressed further once marked as cancelled.