Incidents

Learn how to record and manage Incidents within an Appointment or Shift on the Mobile App

What is an Incident?

An Incident is an action in Maica that allows you to record and report any issues that occurred during an Appointment or Shift. These records ensure your organisation is kept informed of any issues that may impact the participant, worker, or service delivery.

How do I create an Incident?

To create a new incident:

1. Tap New Incident.

2. Complete the following fields:

   • Participant – Select the participant linked to the incident.

   • Date – Record the date the incident occurred.

   • Type – Choose the category of incident from the available picklist.

   • Severity Level – Assign the severity level if applicable.

   • Subject – Provide a short subject line. This will also be used as the record title once saved.

   • Description – Enter full details about the incident.

Only Participant and Type are compolsury fields.

Once finished, tap Save to record the incident.

It is recommended practice within Maica to use an Incident record with Type = Documentation Error if you need to notify your organisation about travel mismatches or errors. This helps ensure clear audit trails for any travel adjustments.

After saving, the incident will appear in a list with the following details visible:

• Subject (used as the incident title)

• Date of the incident

• Type selected

• Severity Level applied

You can re-enter a saved incident at any time to view or update its details. Additional actions such as Attaching Files will also become available once the incident has been saved.

Use any of the above details to search for Incidents in the available search bar