Cancellation

Learn about Cancelling an Appointment

What does cancelling an Appointment involve?

When Appointments are cancelled, Maica will mark the Appointment and any existing Delivery Activities as cancelled rather than simply deleting the Appointment and associated information.

Maica supports two scenarios in which Appointments can be cancelled, including:

1. Single Appointments: They are cancelled by simply setting all related Delivery Activities to cancelled and the Appointment Status is also set to cancelled. Appointments are not deleted.

2. Recurring Appointments: They are cancelled for either only the specific Appointment being managed or for any future Appointments part of the Recurring Schedule. Maica will display the following option when a Recurring Appointment is attempted to be cancelled. Appointments are not deleted.

If you select to cancel the selected Appointment only, then Maica will remove this Appointment from the Recurring Schedule and effectively turn this Appointment into a single Appointment with all changes reflected.

Cancellation Reason

When cancelling an Appointment, Maica asks for a Cancellation Reason. If a Cancellation Reason is selected, Maica requires a Cancellation Date.

To learn more about how Maica validates the parameters of an Appointment cancellation, click here.