Cancellation

Learn about Cancelling an Appointment

What does cancelling an Appointment involve?

When Appointments are cancelled, Maica will mark the Appointment and any existing Delivery Activities as cancelled rather than simply deleting the Appointment and associated information.

Maica supports two scenarios in which Appointments can be cancelled, including:

1. Single Appointments: They are cancelled by simply setting all related Delivery Activities to cancelled and the Appointment Status is also set to cancelled. Appointments are not deleted.

2. Recurring Appointments: They are cancelled for either only the specific Appointment being managed or for any future Appointments part of the Recurring Schedule. Maica will display the following option when a Recurring Appointment is attempted to be cancelled. Appointments are not deleted.

If you select to cancel the selected Appointment only, then Maica will remove this Appointment from the Recurring Schedule and effectively turn this Appointment into a single Appointment with all changes reflected.

Cancellation Requested Date

When an Appointment is to be cancelled, Maica can capture the Date/Time of the cancellation request. This allows you to record the actual cancellation request time rather than it defaulting to the time when the cancellation action is performed. This ensures more accurate tracking of cancellation events and appropriate calculation of related charges.

The Cancellation Requested Date field allows you to manually input the date and time of the client's cancellation request, ensuring Maica records accurate information and processes Cancellation charges correctly.

For example:

• A client requests the cancellation of an Appointment scheduled for 10:00 AM, 5th December 2024, at 8:00 AM, 5th December 2024.

• You, as the user, cancel the Appointment in the Planner at 12:00 PM, 5th December 2024.

• You can then populate the Cancellation Requested Date field with 8:00 AM, 5th December 2024 (the time the client made the request).

• Maica uses the Cancellation Requested Date to determine Cancellation charges, reflecting the correct timeline and avoiding overcharging.

Cancellation Reason

When cancelling an Appointment, Maica asks for a Cancellation Reason. If a Cancellation Reason is selected, Maica requires a Cancellation Date.

The Cancellation UI with all the above fields is shown below.