Service Booking Overview
Learn about Service Bookings and how they are managed in Maica
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Learn about Service Bookings and how they are managed in Maica
Last updated
Was this helpful?
The NDIS defines a Service Booking
as the following:
Service Bookings are used to set aside funding for an NDIS registered provider for a support they will deliver.
Essentially, it is an agreement between an NDIS participant and a registered service provider that allocates a specific portion of the participant's NDIS funding for certain services. Service bookings are used to reserve funding for services that the participant plans to receive under their NDIS plan.
In the upcoming PACE system rollout from the NDIS, Service Bookings
are being phased out to offer participants greater flexibility with their NDIS funds. Hence, this section will only be relevant for your non-PACE Participants.
In Maica, you can find the following information and functionality on a Service Booking Record:
Budget Information (Funding Information)
Service Booking Period Information (Start Date & End Date)
Service Booking Progress Information (Period and Funding Utilisation )
NDIA Synchronisation Information (NDIS Reference & Last Sync Date)
Booking Items (where the actual details of the funded supports are defined)
When it comes to the Status
of a Service Booking
, we have used the same Service Booking Status
variables seen in PRODA and simply replicated them in Maica. This ensures familiar terminology and consistency across Service Booking
records in PRODA and Maica. Please refer to the table below to view the status values and their related API names.
In Process
INPR
Awaiting Participant Approval
APAP
Awaiting Provider Approval
APRO
Change Awaiting Participant
APAC
Change Awaiting Provider
APRC
Rejected
REJT
Approved
APPR
Completed
CMPD
Deleted
DELE
In Maica, you can create Service Bookings
through the Create Service Booking
Quick Action located on the Funding Record
.
The Create Service Booking
Quick Action in Maica allows you to create Service Bookings for your Participants
that will Sync directly with the NDIS.
If you want to cancel (or stop) a Service Booking
, utilise the Manage Service Booking
Quick Action, specifically the Reduce stop Date option. To learn more about managing a Service Booking
, click .
To learn more about the Create Service Booking
Quick Action, click .