Support Item
Learn about how Maica uses Support Items within the overall solution.
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User Guide
Learn about how Maica uses Support Items within the overall solution.
Last updated
A Support Item is used to define a distinct service or product being delivered to a Participant, such as an occupational therapy session or wheelchair. Support Items capture information about the service itself as well as the service day (weekday, Saturday, Sunday, etc) , service time (morning, afternoon, etc), and many other attributes to define what a service is and how it is delivered.
A typical example of a Support Item might be:
The purpose of Support Items is to define the service being delivered as well as capture them in the Service Agreement for a Participant. A number of funding strutures may use Support Item differently, for example, in the NDIS, Support Items are billed differently depending on when a service is delivered. In this case, it would be useful to have mutliple Support Items for each time (such as morning or afternoon) and associate these with the appropriate Price List.
Support Items are used widely within Maica, including in the management of Service Agreements, Appointment Services, and Invoices. These records bring together the funding captured under a Service Agreement with the Appointment Service being delivered within an Appointment or Shift.
Support Items are the backbone of setting up your services, particularly via Appointment Services. We would typically expect a Maica solution to have potentially hundreds of Support Items to distinguish between each service. There is absolutely no issue with having many Support Items in your catalogue.
Therapy Services
Weekday
Morning
Hours
Wheelchair
Anytime
Anytime
Unit
Support Coordination
Saturday
Anytime
Hours