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  • Welcome to the Maica User Guide
  • Getting Started
    • Get Started with Maica
    • Your Maica Learning Path
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    • Salesforce Key Concepts
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      • Participant
      • Resource
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      • Asset
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      • Delivery Activity
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      • New Appointment
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  • Appointments
    • Create an Appointment
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  • Shifts
    • Create a Shift
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      • Location
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      • Summary
    • Manage a Shift
    • Shift Actions
      • Check-In
      • Check-Out
      • Quick Complete
      • Cancellation
      • Attach Files
      • Shift Breaks
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      • Checklists
      • Shift Notes
      • Open Shift Profile
      • Google Maps
  • Timesheets
    • Timesheet Overview
      • Create a Timesheet Entry
      • Submit a Timesheet
  • Service Agreements
    • The Building Blocks
    • Agreement Management
      • NDIS Agreements
        • Manage Service Agreement
        • Manage Price List
      • Aged Care Agreements
        • Manage Budget
        • Manage Services
        • Discharge Services
  • Invoices
    • Invoice Overview
      • Invoice Line Item Overview
      • Payment Request Overview
    • Invoice Actions
      • Process an Invoice
      • Claim an Invoice
      • Reclaim an Invoice
      • Cancel an Invoice
      • Credit an Invoice
      • Sync with Xero
  • Integrations
    • Xero Integration Overview
    • Stripe Integration Overview
  • Troubleshooting
    • General Troubleshooting
  • ANNOUNCEMENTS
    • Support at Home Legislation
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  • Definition
  • Purpose
  • Usage
  • Final Thoughts

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  1. Getting Started
  2. Maica Key Concepts

Delivery Activity

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Definition

A Delivery Activity is the technical output of a delivered service; it essentially represents each delivered service to each . It is very unlikely that the average end user (or ) will need to be concerned with these records, as it is a fairly technical record. The information captured on a Delivery Activity will include the following key information:

  • Key Dates

  • A reference to the which delivered the service to the

  • A reference to the Item funding the delivered service for the

  • Billing information to ensure Maica's billing engine can process the delivered service

Let us further explain this via an example:

  • If an is scheduled to deliver occupational therapy to 2 , the will have two Delivery Activities, one for each Participant for the service.

  • Each Delivery Activity will be billed according the underpinnig the service for each .

Purpose

The purpose of Delivery Activities is to track delivered services and create a billing record that can be processed by Maica's billing engine. This essentially abstracts the from the billing and allows administrators to manage specific billing scenarios as required by any relevant business process.

Usage

Delivery Activities are a backend process and get generated when scheduling Appointments to deliver services to Participants. The Maica billing engine then reads the Delivery Activities to inititate the appropriate billing logic.

Final Thoughts

The generation of Delivery Activities is totally controlled by Maica, there is no reason to manually interact interact with these records. You are able to change them in case the billing logic execution produced incorrect results but, outside of this use case, these will just run in the background.

Participant
Resource
Appointment
Participant
Service Agreement
Participant
Appointment
Participants
Appointment
Service Agreement
Participant
Appointment