LogoLogo
User Guide
User Guide
  • Welcome to the Maica User Guide
  • Getting Started
    • Get Started with Maica
    • Your Maica Learning Path
    • The Maica Lifecycle
    • Salesforce Key Concepts
    • Maica Key Concepts
      • Participant
      • Resource
      • Price List
      • Asset
      • Service Agreement
      • Support Item
      • Appointment Service
      • Appointment
      • Shift
      • Location
      • Delivery Activity
      • Timesheet
      • Invoice
      • Checklist
    • Maica Usage Rules
  • Participants
    • Participant Profile
      • NDIS Funding
        • Synchronise Participant Information
        • Funding Record Overview
        • Service Booking Overview
        • Create Service Booking
        • Manage Service Booking
      • Home Care Package Funding
    • Billable Participant Notes
      • Take a Note
      • Custom Fields
      • Tasks
      • Files
    • Manage Preferences
    • Global Actions
      • New Appointment
      • New Shift
      • New Billable Participant Note
      • New Timesheet Entry
  • Resources
    • Resource Profile
  • The Planner
    • Planner Overview
    • Planner Views & Modes
      • Schedule
      • Participant View
      • Asset View
      • Accomodation View
      • Roster View
      • Shift View
    • Planner Actions
      • Order By
      • Group By
      • Select Date
      • Create new Appointment
      • Appointment Optimiser
      • Manage Unavailability
      • Billable Participant Note
    • Planner Filter
      • Basic Filters
      • Advanced Filters
  • Appointments
    • Create an Appointment
      • Basic Details
      • Location
      • Schedule
      • Additional Details
      • Custom Fields
      • Summary
      • Smart Selection Filter
    • Manage an Appointment
    • Appointment Actions
      • Check-In
      • Check-Out
      • Quick Completion
      • Cancellation
      • Attach Files
      • Participant Signatures
      • Appointment Breaks
      • Appointment Expenses
      • Participant Notes
      • Checklists
      • Open Appointment Profile
      • Google Maps
  • Shifts
    • Create a Shift
      • Basic Details
      • Location
      • Schedule
      • Additional Details
      • Shift Instructions
      • Custom Fields
      • Participant Notes
      • Summary
    • Manage a Shift
    • Shift Actions
      • Check-In
      • Check-Out
      • Quick Complete
      • Cancellation
      • Attach Files
      • Shift Breaks
      • Shift Expenses
      • Checklists
      • Shift Notes
      • Open Shift Profile
      • Google Maps
  • Timesheets
    • Timesheet Overview
      • Create a Timesheet Entry
      • Submit a Timesheet
  • Service Agreements
    • The Building Blocks
    • Agreement Management
      • NDIS Agreements
        • Manage Service Agreement
        • Manage Price List
      • Aged Care Agreements
        • Manage Budget
        • Manage Services
        • Discharge Services
  • Invoices
    • Invoice Overview
      • Invoice Line Item Overview
      • Payment Request Overview
    • Invoice Actions
      • Process an Invoice
      • Claim an Invoice
      • Reclaim an Invoice
      • Cancel an Invoice
      • Credit an Invoice
      • Sync with Xero
  • Integrations
    • Xero Integration Overview
    • Stripe Integration Overview
  • Troubleshooting
    • General Troubleshooting
  • ANNOUNCEMENTS
    • Support at Home Legislation
Powered by GitBook
On this page
  • What is a NDIS Service Agreement?
  • Key Components
  • Information Tab
  • Service Agreement Leave
  • Agreement Items

Was this helpful?

Export as PDF
  1. Service Agreements
  2. Agreement Management

NDIS Agreements

Learn about Aged Care Service Agreements in Maica

PreviousAgreement ManagementNextManage Service Agreement

Last updated 8 months ago

Was this helpful?

What is a NDIS Service Agreement?

NDIS Service Agreements are the financial construct in which your Participant(s) receive Services. In Maica, these Agreements are designed specifically to support the funding structure of the NDIS, ensuring that they are perfectly tailored to support your Participants.

These Service Agreements also support other funding structures, such as HCP and CHSP.

In order to setup a with the right components required to be compliant with the NDIS funding structure, simply select your Funding Type as one of the following:

Funding Type
Description

Agency Managed

Funds are managed by the NDIS or a government agency, paying service providers directly.

Plan Managed

A plan manager handles the funds on behalf of the participant, overseeing payments and budgeting.

Self Managed

The participant controls and manages their own funds, choosing and paying providers directly.

Combination

A mix of funding types where different parts of the participant's plan may be managed by different entities. Here, you can add different Support Item and Support Categories with different funding types within one Service Agreement.

Other

Any alternative funding arrangements that don't fall under the typical categories listed.

Once you have selected your Funding Type, Maica will dynamically update your Service Agreement record and display the relevant components needed to populate your Agreement with . For an NDIS Service Agreement, this is all done through one Quick Action, which is the button.

Key Components

However, outside of the above mentioned Quick Action, an NDIS Service Agreement has several important components and details; for additional information on each one, please see below.

Information Tab

On the left hand side of your Agreement you will notice an Information Tab which contains crucial details for your Agreement, including the following key fields:

Field
Description

Price List

This refers to the associated Price List that you link to your Service Agreement in order to control pricing. This can be modified at any time during the term of the Agreement, and Maica will keep track of it in the Agreement History as well as the Previous Price Book and Last Price Book Change fields in the Information Tab.

Funding Type

This refers to selected Funding Type for the Service Agreement. For all Aged Care Service Agreements, this will be Home Care Package.

Status

Total Items

Total Allocated

This refers to the total amount of allotted funds across all associated Agreement Items.

Total Expenditure

This refers to the total amount of spent funds across all associated Agreement Items.

Utilisation

This is a percentage calculated based on the Total Expenditure against the Total Allocated in order to represent how much of the Participants Funding has been spent.

Autorise Stripe Auto Billing

Indicates if the Participant authorises automatic billing through Stripe for this Service Agreement.

Start & End Date

This represents the beginning and ending of the Agreement period.

Service Agreement Leave

The Service Agreement Leave component provides the ability to be able to place a Service Agreement on leave according to the four types of leave that are configurable and acceptable according to the Government Legislation.

Agreement Items

This refers to the current Status of the Service Agreement. To learn more about how the Status is determined within Maica, click .

This refers to the total number of Agreement Items within the Service Agreement. To learn more about how Agreement Items are configured, click .

In order to learn how to set up a Service Agreement Leave Record, click .

The Agreement Items component provides the ability to view each as an individual record. are configured and added to an Agreement through the Quick Action.

here
Service Agreement
Manage Service Agreement
Manage Service Agreement
here
here
Agreement Items
Agreement Item
Agreement Items