Skills Management
Learn about managing Skills and Resource Skills
Maica Client Care allows you to manage a range of Skills across your team as well as use those Skills when rostering resources. Skills are a generic list of items that you can specify across a configurable set of categories, such as Driving a Car or Administering Medicine but you could also use Skills to specify qualifications such as Working with Children Check or Qualified Level 3 Nurse.
Managing Generic Organisational Skills
To get started with Skills, simply navigate to the Skills tab within Maica Client Care and click the New button.
This will present a standard Salesforce user interface to add the records; keep in mind that this is a generic list of all your organisational Skills. We will learn later in this article about how to assign these Skills to the Resource profile.
To add a new Skill, simply add a unique Name to the record and select the Category to which you would like to allocate the Skill.
Category names can be changed using the standard Salesforce setup via the Object Manager.
Assigning Skills to Resources
Once your organisational Skills are set up, you can now allocate them to your Resources (Care Workers) by opening a Resource Profile and navigating to the Skills related list, as shown below.
To allocate an existing organisational Skill to a Resource, simply click the New button in the top right hand side and complete the required details, including the following data columns.
The screen below shows you what a completed Resource Skill could look like and this is then used when rostering Resources to Appointments.
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